Solved: End of Contract

MrToeKnee · ‎07-12-2019

Hi, my contract is ending at the beginning of January and my last bill has just come through. I plan on switching network and understand I just need to request a PAC code to do this. My question is now that I have received my last bill, if I request my PAC code and change my number over to the new network, will my contract automatically end and stop anymore payments? Thanks

MI5 · ‎07-12-2019

@MrToeKnee

Your contract will end as soon as your number ports. There should not be any further charges as you pay a month in advance Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎07-12-2019

@MrToeKnee

Your contract will end as soon as your number ports. There should not be any further charges as you pay a month in advance Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-12-2019

@MrToeKnee

Just to add to @MI5's info above, do NOT cancel your direct debit until your O2 balance stands at 0.00.

This is simply a precautionary measure.

Best of luck with your new network.

Veritas Numquam Perit

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