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Level 1: Joiner
Posts: 1
Registered: ‎07-12-2019
Accepted Solution

End of Contract

Hi, my contract is ending at the beginning of January and my last bill has just come through. I plan on switching network and understand I just need to request a PAC code to do this. My question is now that I have received my last bill, if I request my PAC code and change my number over to the new network, will my contract automatically end and stop anymore payments? Thanks
Posts: 108,933
Topics: 561
Solutions: 14,429
Registered: ‎04-04-2012

Re: End of Contract


Your contract will end as soon as your number ports. There should not be any further charges as you pay a month in advance Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 93,021
Topics: 751
Registered: ‎14-01-2013

Re: End of Contract


Just to add to @MI5's info above, do NOT cancel your direct debit until your O2 balance stands at 0.00.

This is simply a precautionary measure.

Best of luck with your new network. thumbsup

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