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Level 1: Joiner
Posts: 3
Registered: ‎02-08-2015
Accepted Solution

Pay monthly

I got a text message from this number: +447935051354

O2:We are unable to process your latest bill. In order to avoid disconnection, Update your o2 account billing via o2-net.work-monthly-ref006.co.uk/bill

O2...

The link takes me to fill in all my details including address and card number etc

O2 should already have all of this information and I dob't see why a payment coyld not be taken.

Is this legit?
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: Pay monthly

@Nadia 

It's a scam.

DO NOT ENTER ANY DETAILS.

If you have done so, you need to secure your O2 account and bank account by changing passwotds immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: Pay monthly

@Marjo @Martin-O2 

This is the second one today.

Can you get fraud to look into it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 65: Ultra-cool
Posts: 13,678
Registered: ‎31-03-2010

Re: Pay monthly

@Nadia If you have entered details to that link, contact the police: https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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Level 28: Ingenious
Posts: 4,360
Registered: ‎03-08-2018

Re: Pay monthly

Wow this is not good.
Certainly a scam @Nadia good you checked here.
It's typical though to set in panic, old trick really but it can catch you out if not on your guard.
Good advices from members.
Stay safe welcome to the o2 community forum.
Best wishes TallTrees


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Level 1: Joiner
Posts: 3
Registered: ‎02-08-2015

Re: Pay monthly

Thanks! I didn't enter any details thankfully. Found it weird Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎02-08-2015

Re: Pay monthly

Thanks!
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Posts: 79,923
Topics: 708
Registered: ‎14-01-2013

Re: Pay monthly

[ Edited ]

@Nadia 

Yours is the 2nd one today. Hopefully others (and there will be) do not click on the link.

It's not only weird. It's extremely worrying that they have so much info available.

I agree with @MI5 and @Bambino It needs investigating and reporting to Action Fraud. rage

*The Game Is On*

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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: Pay monthly


@Nadia wrote:
Thanks! I didn't enter any details thankfully. Found it weird Smiley Happy

That's a relief, well done for being suspicious.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)