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Email from o2 ref terms and conditions

Nra70
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Yesterday I received an email from o2 describing how they will be changing my terms and conditions.
I'm on a standard pay monthly contract which I set up with a reseller in Feb 20 (mobile phones direct).
Can someone here please confirm if customers who received this email are allowed to leave their contract without penalty..
I have just chatted in an o2 live chat with 'Jason' who says I'm not eligible having checked on the system and after speaking with his supervisor and will be obliged to pay early termination.
Can someone give clarity on what circumstances must be met to allow early ending of contract without penalty.
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madasaf1sh
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@Nra70

It does say in the email "you may" be able to cancel without termination.

You wont be able to leave on the RPI+3.9% as you are not affected (you stay with the RPI annual price change as pert your current t&c's)
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jamg291
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I've had the exact same experience. Email received saying "Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge".

Spoke to an online advisor who said apparently I am not affected so the question remains who is?

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Nra70
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Agin I ask what are the circumstances that apply to allow ending of contract early?

 

is it a case that o2 have changed the terms and conditions of the original contract I signed up to in Feb 20 by moving me to their new pay monthly mobile agreement as described in email?

Message 4 of 13
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MI5
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Only effected by the 3.9% if refresh contract was taken after march 2021. 

Contracts prior to that are just the usual annual RPI increase.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Legfan
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It's not just the rpi, its also if the new roaming cap affects you, so if you have a plan with more than 25gb of data then you are affected.
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viridis
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I think they get around that by having the roaming features built into a bolt on and not actually as part of your contracted term
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Cleoriff
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Isn't it more to do with O2 moving the fair use policy into the new terms and conditions?

*The Game Is On*

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Message 8 of 13
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MI5
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There's always been a cap on unlimited contracts abroad so it won't be any different for a lot of people.
25gb is more than enough for sensible use in any month anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 13
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Cleoriff
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Exactly. As someone said yesterday if you are using more than 25GB on holiday, you must be bored so change your holiday destination...rofl

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Girl in a jacket
Message 10 of 13
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