Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

If I were to cancel my early upgrade due to very slow data speeds?

Hello, Firstly I wasn't expecting 300mbit/s, I had checked online and noticed that o2 isn't exactly amazing for data speeds, but I noticed I get about 7mbit/s on 5G outside, even though I'm in a 5G area. I did the early upgrade because I figured it w...

My o2 phone

Just to let you know am not happy with 02 had no phone for month and I’ve paid my months plan I will b cancelling my contract not happy

How do I find old call history

I need to find a number that called me in June 2016. How do I find my old call history

Returning an unwanted upgrade phone

Hi,Im trying out help my dad who is currently in hospital having being taken in for an emergency operation. He needs to return an upgraded phone within a 14 day window and there is no clear way to do this. I have spent hours going round in circles on...

Resolved! using a data only olan

I just bought a 59gig data chip. It's fircuse in my router to provide internet for my house. It seems to have unlimited calls and texts. How can these be accessed via my router?

Resolved! Old account

My old account was never closed from my contract, it is still open so my credit score has never changed..

Resolved! 4g 5g

Hi I’ve just bought a note 20 ultra 5g but my current SIM card is a 4g how can I change to 5g is there a fee? New SIM card required?Cheers in advance J

Resolved! Keep my old O2 number

HiI have tried to contact O2 customer service but I got no help with the automated answer voicemail. I have also tried O2 store twice abd they declined to help me saying I should contact customer services.I hope I can any advice here .I am an O2 cust...

Resolved! HOW TO CLAIM DISCOUNT

How do I claim my discount as front line worker i have my code but dont know how to claim it off my bill.

Resolved! Retention team

Hi anyone know an easy way to get in touch with the retention team?Im due an upgrade and sadly most of time when I ring I get put through to platinum and to be honest they can’t really do me a deal.and when I suggest a pac code they say we are really...

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