Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116407 Views
  • 24 replies
  • 5 kudos

Resolved! Roaming in italy (Puglia) not working on - Iphone5

Hi, I am a recent O2 customer and using an IPhone5 - just plain "5".I have a data allowance but was never able to utilise it in Italy.I am now back in England, but whilst in Italy and when NOT using wifi connections my Internet connectivity never wor...

StuartJSR by Level 1: Joiner
  • 568 Views
  • 7 replies
  • 0 kudos

Resolved! Is it possible to share data quota across two devices?

I have a pay monthly tablet with a very modest 500mb data quota and a pay monthly phone with a more generous 30GB quota - is there a way to share my phone quopta between the two devices? Obviously tethering is an option but is there an account-based ...

ChrisH by Level 3: Thinker
  • 957 Views
  • 6 replies
  • 0 kudos

Resolved! Contract Ending Next Month, Sim Only Deal, Same Number

Hi, my contract is ending early next month, and as funds are tight, I have decided to stick with the same phone rather than upgrade. I've seen the Sim Only deal (£18, 15GB Data, 18 Months) which seems the most appropriate for me, but that ends 02.10....

Resolved! Wrong new contract bill?

I've recently upgraded my O2 contract at carphonewarehouse from a Google pixel 2 to a Google pixel 3a - the tariff I got out from there says £31 a month. However I received a letter from O2 today saying my new contract is £36? How is this allowed?I w...

Resolved! UK Mail

UK Mail are terrible, also their phone number only reaches an automated line with 3 options with no option to speak to anyone. Does anyone have their number which goes to a real human being? I need to contact them regarding an O2 delivery.

Iqzy by Level 1: Joiner
  • 297 Views
  • 2 replies
  • 0 kudos

Resolved! SIM not provisioned

Hi I upgraded my phone from contract to SIM only. I kept the same SIM card and number as I'm using the same device but my phone says sim card not provisioned now and i can't use my phone. What can I do

Laura1989 by Level 1: Joiner
  • 545 Views
  • 1 replies
  • 0 kudos

Delivery issue

So I ordered a new SIM Tablet and seen if i ordered it would be here next day brilliant as I need it to go away with next week and has saved me going shopping this weekend.So delivery day, DHL receive my parcel at 4am but it can't be delivered today ...

AlexH95 by Level 3: Thinker
  • 319 Views
  • 3 replies
  • 0 kudos

Resolved! Can I pay off my phone earlier

Hello, I have about 200-220 pounds left to pay off my contract and I was wondering if I can pay it off or cancel it and pay it off and grab myself a new phone later on?