Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Anonymous by Not applicable
  • 25 replies
  • 1 kudos

Resolved! Cancel Order

Hi Can you please cancel the following order ms-3113613186 Thanks

harv by Level 1: Joiner
  • 2 replies
  • 0 kudos

Still cant redeem my Netflix offer. What is going on?????

21 days in for me now and no email about my offer. Also tried doing it manually through the supplied link in other posts with no joy. Goes through the verification and says go to netfix and the offer is automatically added but nothing happens or gets...

Network settings

I have a new, unlocked iPhone. I have inserted the sim and applied any updates, but it is not connecting to your network. I cannot make or receive calls or texts. I have removed the sim and reinserted it.

Loisemma by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! Paying ur bill

How do you change the date of your direct debit date

Donxc by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Charged £4.50 a week subscription to zapwin

I'm on a pay monthly contract with o2 and I just recieved this text :FreeMsg: Thank you for subscribing to for £4.50 every week from Wahoo Limited until you text STOP to 83463. HELP? 03300538652At first right I'd say it was a scam and ...


Hi, I have left the UK, I have tried to contact O2 by email but any attempt ended in a failure.So, if someone here could help to proceed with the blocking of my phonenumber and stopping the service contract, it would be a great succes. I do not want ...

Popol by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Which bolt-on for Jordan

I'm travelling to Jordan, and wondered whether O2 had a roaming agreement with this country. I've signed out of O2 Travel as Jordan wasn't listed as one of the countries included in this bolt-on. I've also provisionally signed up to "O2 Travel & High...

AC by Level 1: Joiner
  • 6 replies
  • 0 kudos