Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No out going calls after upgrade

I have just upgraded to the IPhone 12 and activated a sim swap a few minutes ago. I can now receive calls texts Ansari everything else is working but cat make outgoing calls. Done exactly the same with my wife’s phone and hers is working fine. Any ad...

Resolved! Beats headphones

Took the offer last week for the beats headphones, got them and hate them, wont stay on my head keep falling off worst ones ive owned. Can i just bring them into store and cancel the contract or do i need to ring and contact o2 directly?

Resolved! Change of address

Hello, how do I change my address? I’ve moved and my letters aren’t registered at the old address.. do I have to call ? Thank you.

Resolved! Sim upgrade

I have just upgraded my sim but I clicked keep using my sim ans just finished and it’s said my sim would be with me tomorrow when I didn’t want a new sim I need to keep my one

Resolved! Can I cancel a sim and carry on paying the device?

Is it possible to cancel a sim and carry on paying just for the device? It’s an iPad and I only use it on WiFi

Resolved! O2 cut off

So i always pay my bills on time, this month my bill is a little higher than normal but nothing stupid, and o2 have said I need to make a payment before the can reconnect me? my bill isnt due until the 01/07 im not behind on my payments and have neve...