Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I ordered a phone with plan

Hi, so i ordered a phone last February 9, 2021 with airtime plan. I already payed £239 already. However, when i track my order, it says "we're reviewing your order, this can take up to 24hours" even if its been days already. Does this process usually...

Resolved! Payment will be late

Hi I don't get paid till the 25th but my bill is due to go out on the 23rd can anyone help me please who I should contact

Resolved! swapping the sim card

I have been sent a new sim card as O2 say my current card won't work after 1 April. Before I swap cards how do I ensure I do not lose any text messages or the entries in my phonebook? My phone is an old Samsung SGH-M110 which serves my modest needs f...

Upgraded phone and can't make or receive calls

I've just upgraded to an iPhone11 and now can't make or receive calls. The outgoing calls all show 'failed' and the incoming calls all get a voicemail recording. What do I need to do to rectify this?

Apple Watch air time switch

Hi does anyone know the following, I had a appleWatch on contract that a pay a air time for, said watch has been lost and I’ve already removed in from my phone. If I buy a new one willO2 let me transfer my airtime to the new watch?. Of course I know ...

Resolved! O2 chat

How do you talk to someone on chat I did it earlier but can’t seem to find it now

Resolved! New phone needs nano sim, I'm contract and want to keep my number, payg sim work?!

New phone needs a nano sim but to keep the number as I am on a monthly contract do I have to go into an o2 store to get a special sim? Or will one of the pay as you go sims from the coop up the road work? It's pretty rough weather and the last thing ...

Resolved! Cannot complete checkout

Hi Guys, Just clicked through from the U-switch site for a bargain sim only tariff and clicked on upgrade existing number, however when i get to my basket in My 02 and click place order, it just keeps reloading my basket page and won't proceed any fu...

Resolved! Carphone warehouse month payment?

I was just checking my bank account and noticed I've been paying Carphone Warehouse £12.99 monthly.I just want to check as I have bought my phone and contract through an O2 shop directly. Would this £12.99 payment be for insurance for the phone?I hav...

Upgrade but old plan showing

I upgraded my phone today but on my account my old device plan and number are still showing and saying I can upgrade early even though I did the process today is that normal?

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