I've also received the email saying:
"Because of these changes you have the right to end your tariff without having to pay an Early Termination Charge. Should you decide to end your contract, you must give us notice within 30 days of the date of receiving this communication as set out in your contract. "
Could you please check to make sure this is accurate in my case too? I will PM you.
02simon was unable to confirm for me via PM - I spent over two hours yesterday trying to speak to somebody - cut off three times as well, plus registered here, plus live chat. Eventaully live chat confirmed to me that once I use the PAC code they provided, i will get a final bill from o2 and then need to go back onto chat and they will waive the fee. i have this in writing from o2 live chat - clearly, I asked several times - plus of course the email that clearly states I can lave with no fees, so I am not spending even more time trying to speak to somebody who can confirm it. I have used the PAC code and will do as instructed once I get the final bill - i am on a standard 02 contract, not refresh. If i have any problems with o2 I am confident any judge in the land would side with me, and/or the ombudsman given the email I received, and the clear confirmation on live chat
Well Jason, I wish you all the luck
Customer service will be swamped with these calls and should have realised that
If this is indeed the case then O2 need to issue another email including the advice being freely dished out by live chat
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