Hi, bought mum in law a good as new/perfect Huawei Y6 2018 from o2 shop
on Dec 21st, came unlocked so popped in a plusnet sim and it worked fine
until 4th Jan when phone stopped making/receiving calls. Took phone into
o2 shop as i assumed there was a...
I finally spoke to customer services and she confirmed that yes you can
leave and a note would be put on account so when you get final bill you
can get back in contact to have termination fee waived. She kept saying
if i didn't use 25gb then i didn't...
Emilie im not having a go at you personally and i appreciate your help
but O2's customer service leaves a lot to be desired ! This phone was
bought as an xmas present and has been blacklisted from 4th Jan and i am
still dont know why phone was blackl...
I would be good if someone from O2 could give me an explanation as to
why my handset was blacklisted in the first place ! What are the gurus
going to talk me through ? All i want is the bar lifted, it cant be that
difficult or take this long ! I have...