E-SIM Catch 22 situation

[WhizzKid]

Imagine a situation where you are porting in a number. 

You have ordered an E-SIM

The number gets ported

The QR code you need to activate the E-SIM is on your online account. But to get in on the web or the app it wants to send a verification text to a number you cannot access because the E-SIM isn't installed.

O2 will not send the QR code via the registered account email.

Surely it isn't just me. This is absolute madness and no one at customer services after 3 calls seems to have a solution other than opting for a plastic SIM which means a hundred-mile round trip to my parents to install it.

You have been warned!

[madasaf1sh]

@WhizzKid 

This is not unique to o2, and seriously if you dont need an esim then dont get on, they are not ideal for upgrades or to be honest anything but secondary sims on devices..  Wipe your phone, new esim, upgrade new esim... 

And email is not secure, and companies really shouldnt be sending OTP's via it, so glad o2 saw common sense, they should be pushing us to use Auth Apps or Yubi keys (Yubi Keys at the customers expense) 

Your best option is to pop into an o2 store, with photo ID and get a new plastic sim card.. or an esim pack if you still want that pain... 

[WhizzKid]

Thank you. And there I was thinking it was the simple solution to not having to do a lot of driving.

Sigh.

Back to plastic it is.

[madasaf1sh]

I am a fan of esims, but not as the primary sim card, as causes too much hassle (we dont issue them yet on the enterprise side to our users, as so much pain) ..

Hope there is an o2 store close by, or get o2 to post one out to you.

Good Luck

[MI5]

As we've been telling O2 since they bought in the "new improved" system 🙄

[MattB42]

FYI incase anyone looks at this in future
After several unhelpful calls to o2, I managed to figure out how to get the QR code for the eSIM on the my o2 app..

- Click Support
- Click Phones sims and devices
- Click Manage my device
- Select number the eSIM is for (if you have more than one mobile number on the o2 account)
- Select Manage sim from drop down list
- Select install my esim profile

The QR code will appear on screen.

In my case I needed a new esim profile following an upgrade of my Samsung watch. The galaxy wearable app needed a new esim to set up the mobile plan.

[Oxonian]

Thank you for posting that @MattB42 ; eSIMs are still painful on O2, so hopefully your guidance will prove of use. 👍