E-SIM Catch 22 situation

[WhizzKid]

Imagine a situation where you are porting in a number. 

You have ordered an E-SIM

The number gets ported

The QR code you need to activate the E-SIM is on your online account. But to get in on the web or the app it wants to send a verification text to a number you cannot access because the E-SIM isn't installed.

O2 will not send the QR code via the registered account email.

Surely it isn't just me. This is absolute madness and no one at customer services after 3 calls seems to have a solution other than opting for a plastic SIM which means a hundred-mile round trip to my parents to install it.

You have been warned!

[madasaf1sh]

@WhizzKid 

This is not unique to o2, and seriously if you dont need an esim then dont get on, they are not ideal for upgrades or to be honest anything but secondary sims on devices..  Wipe your phone, new esim, upgrade new esim... 

And email is not secure, and companies really shouldnt be sending OTP's via it, so glad o2 saw common sense, they should be pushing us to use Auth Apps or Yubi keys (Yubi Keys at the customers expense) 

Your best option is to pop into an o2 store, with photo ID and get a new plastic sim card.. or an esim pack if you still want that pain... 

[WhizzKid]

Thank you. And there I was thinking it was the simple solution to not having to do a lot of driving.

Sigh.

Back to plastic it is.

[madasaf1sh]

I am a fan of esims, but not as the primary sim card, as causes too much hassle (we dont issue them yet on the enterprise side to our users, as so much pain) ..

Hope there is an o2 store close by, or get o2 to post one out to you.

Good Luck

[MI5]

As we've been telling O2 since they bought in the "new improved" system 🙄