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Level 3: Thinker
Posts: 53
Registered: ‎27-11-2017
Accepted Solution

Do o2 credit check existing customers for a new contract

Hi all, so I need a phone for my sons birthday, he is willing to wait until I can upgrade. But I feel really bad on him. Do o2 credit check existing customers to take out an additional line? I know other companies don’t. Thanks in advance
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Registered: ‎04-04-2012

Re: Do o2 credit check existing customers for a new contract

Yes, for an additional line you will be checked, but not if you upgrade the current one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎04-01-2009

Re: Do o2 credit check existing customers for a new contract

For an upgrade they wouldn't credit check but they almost certainly would taking out a new line.

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Registered: ‎17-03-2015

Re: Do o2 credit check existing customers for a new contract

@Ebritton14 Normally they don’t credit check for upgrades but if it’s an additional line then I’m not entirely sure maybe @MI5 @jonsie could corroborate 

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Level 3: Thinker
Posts: 53
Registered: ‎27-11-2017

Re: Do o2 credit check existing customers for a new contract

Thanks for the help guys!
Posts: 86,152
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Do o2 credit check existing customers for a new contract

You're most welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,898
Topics: 544
Solutions: 3,348
Registered: ‎04-01-2009

Re: Do o2 credit check existing customers for a new contract

Good luck in deciding which way to go smile

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Registered: ‎06-11-2014

Re: Do o2 credit check existing customers for a new contract

I can confirm 100% that a credit check is done for additional lines.
Current Phone: Sony Xperia XZ Premium
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Registered: ‎04-01-2009

Re: Do o2 credit check existing customers for a new contract


@Curr946 wrote:
I can confirm 100% that a credit check is done for additional lines.

That would seem certain enough then....

Posts: 86,152
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Do o2 credit check existing customers for a new contract

Crystal Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)