Disney plus offer

[Steve2020]

Hi, I signed up to O2 yesterday and it said I would get 6 months of Disney but I cant see the free Disney pass on my account... It says i need to pay 5.99 for it....

How do you activate it?

Thanks

[Cleoriff]

@Samuel_H 

Did you follow this advice?

Go to My O2 to redeem your extra. You'll be able to redeem it through the 'Your extras' section under manage your account.

Here is a link to the help and support page. Here you will find how to redeem your extra.

https://www.o2.co.uk/help/account-and-billing/extras#choose

[Samuel_H]

Yes - sadly as stated in earlier post under extras is the option to add this for a £2 reduction in fees. Rather than for FREE.

[ruthgaskell]

I have Disney extra on O2 but I can't access it.
I already had a Disney account so I cancelled this and added the free 6 months onto my plan instead.
however. I can't log in. I activated it etc and used it once but logged out and can't get back in.
when I do go to the log in it tells me to re new. (the old account which I cancelled when I got my new phone)

so I've got 6months free Disney but can't get onto it 😅

[Cleoriff]

Hi @ruthgaskell 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support 

The best number to call currently is 0800 587 4005

[Thanos]

When trying to add Disney+ as an add on to my current plan i keep getting an error message.

[jonsie]

This is a known issue

Customer service will add it if you can get through

Numbers here

Guide: Coronavirus Community Help and Support 

[lh1]

Me too. Signed up on 22nd, it says it will activate the offer within 48 hours and inform me by email and message... but 48 hours passed and it is Christmas eve now and no message / email. and I checked myO2 no extra Bolt On is added. And can't reach any helpline as they are closed. Very disappointed.

[Cleoriff]

@lh1 

Check this guide

Guide: Adding and removing O2 Extras  

[MI5]

Open 10.00am to 2.00pm tomorrow @lh1 

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

But good luck trying to get through tomorrow.....