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Disney + extra

Diane05
Level 1: Joiner
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on ‎30-09-2025 16:08

on ‎30-09-2025 16:08

I've received an email to say I'm about to start paying for a Disney + Extra, but I don't have this as an extra on my account so can't cancel the renewal.  I've tried the online chat, but it doesn't understand that I don't have Disney+ so therefore can't cancel it!  It doesn't appear under my extras in any form other than to take up the offer!  Help!

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MI5
Level 94: Supreme
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on ‎30-09-2025 16:13

on ‎30-09-2025 16:13

@Diane05 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)  or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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