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Thought I should let you all know, when I upgraded my phone, o2 set up a direct debit without telling me!
I have always paid via card after being billed for calls I didn't make by One2one (tmobile) some 15years ago.
I just called o2 to actully set up a direct debit as I thought it was about time I trusted a mobile company again, only to be told that one was set up when I upgraded to a refresh tariff.
So all's well that ends well, however I do feel like this should have at least been mentioned when I upgraded in store.
They must have had your bank details somewhere in the system to set this up?
When you phoned them did you ask CS how this had been actioned without your knowledge...i thought it was something that was done on a refresh tariff...
I agree with you, that is not the proper way to do it. The card is taken for the credit check, and he should have asked you what dd details you wanted to use, not just take them off the card.
I agree...as I said in my first post, I queried how this could have been done without the OP giving her HIS bank details...and more importantly agreeing to the terms and conditions of the Refresh scheme
Things may well have changed now but when I personally have set up any DD, I have had to complete and sign paperwork as part of the process......
*cough* his bank details *cough*
It probably was, but it was a case of the sales assistant saying, here's you new phone, sign here, here, here and here.
Apologies for inferring you are female @Anonymous I usually avoid all reference to gender in my replies..so this time...you got me...
NB: I have edited my post before this one.....
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