I am being charged daily for data/ internet browsing. I finally(after 3 hours) got in touch with o2 and was told I am on a "legacy???" contract and charges are made on a daily basis. How can this be right??
I have tried "Live chat" for 3 days but it keeps coming up with chat number does not match??
Anyone come across this problem??
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It sounds like you are on a tariff with no data allowance and so you are charged £1 each day your phone connects online. It's called Web Daily.
Switch off mobile data to stop these charges and you will still be able to connect via wifi.
Alternatively look at switching to a data included tariff.
Well if ur tariff is that old, chances are one of the new ones will be cheaper, so u may benefit from a tariff change; having said that if u don't want any changes, u have to disable any data connections,like it was mentioned.If ur tariff doesn't have a data bolton, any time ur phone or apps try to update,or u get a whatsapp message,etc...u will be charge the web daily connection, u don't necessarily have to go on anything...The downside of having a smatphone...
Thanks for that.
Alternatively I will upgrade to the 500 minute/500 Mb simplicity tarrif, but it isn't clear in the discription if calls to landlines is included.
Can you clarify this? I appreciate your input.
This page will clarify what is and isn't included http://www.o2.co.uk/help/everything-else/special-numbers
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