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Anonymous
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Re: Direct debit set up without my knowlege!

It should have been part of the set up conversation with you regarding the tariff/ phone and account.

Sometimes in the excitement of getting a new phone some of the set up info is not digested. (Not that I'm suggesting that is the case with you.)

Enjoy your new phone. Smiley Happy

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Registered: ‎04-01-2009

Re: Direct debit set up without my knowlege!

Anonymous
Posts: 0

Re: Direct debit set up without my knowlege!

Well assuming not everything was mentioned on the day  u got the phone, are u aware that you will have 2 separate DDs, one for the airtime and another for the phone?

Anonymous
Posts: 0

Re: Direct debit set up without my knowlege!

Yes, I was aware of that. To be honest Having to make two payments instead of one is what prompted me to call O2 to set one up which is when I got told there was one already.

@bandofbrothers, the sales guy didn't really say much. Just asked if I knew which tariff I wanted, which I did, and do you have your bank card? And then sign here, here, here & here. Right that's it your all done, enjoy your phone!

The whole thing took around 6-7 minutes!
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Registered: ‎04-04-2012

Re: Direct debit set up without my knowlege!


@Anonymous wrote:
the sales guy didn't really say much. Just asked if I knew which tariff I wanted, which I did, and do you have your bank card? And then sign here, here, here & here. Right that's it your all done, enjoy your phone!

The whole thing took around 6-7 minutes!

So you didn't actually read what you were signing or ask any questions....?

I know you are unlikely to get ripped off in this kind of situation but you really should check....

I was watching something on TV this week where there were reporters on the street handing out free tea and coffee (T&C's apply). People had to sign a form to get a free drink, but they were signing up and agreeing to hand over their car keys, run naked down the street and all sorts - None of them read what they were signing up to, which is very worrying.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Re: Direct debit set up without my knowlege!

The other aspect to this,if you didn't realise what was happening, is that the card that you handed over as ID may not have been for the account that you wanted the DD assigned to.

"My life is a facsimile of a sham"
Anonymous
Posts: 0

Re: Direct debit set up without my knowlege!

Beenherebefore: "The other aspect to this,if you didn't realise what was happening, is that the card that you handed over as ID may not have been for the account that you wanted the DD assigned to."

That is the ONLY point of this whole thread. Yes it was in the T&Cs, yes I should have carefully read all the small print, but that's missing the point of why I started the thread.