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Different amount

L92
Level 1: Joiner
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Hi, I have confirmed a contract that includes phone and sim at 30£ Monthly. As I received the first bill I noticed the amount changed and increased at £32.01. I would like to understand what is the increase due to.

thanks 

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madasaf1sh
Level 61: Brainiac
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@L92 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts





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gmarkj
Level 57: Major
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It could be to cover a few days before the first month to get you in the normal billing cycle @L92 .

What does your bill show the additional amount is for?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@L92 

It's usually because it covers more days than a normal monthly bill

If you signed up to a Pay monthly deal, your first bill may be a bit higher than you expected. This is because it includes:

  • A 'part month line rental' charge covering the time between the day you signed up and the day we sent your first bill
  • Your line rental fee for the month ahead - you always pay line rental one month in advance
  • Any charges from the day you were connected to the day we sent your first bill, like calls, texts and bundles

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @L92 did you find out what caused this higher than expected bill? 

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