Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Online upgrade

Hello, I am trying to upgrade my phone through my 02 account. I get to the checkout, but it then needs to send me a text to my current 02 phone number to verify the account. Unfortunately, my phone is not working and will not switch on. I was wonderi...

Resolved! Why is it so difficult to settle a device plan?

I have three mobile contracts with O2 and would like to settle the device plans. O2 used to allow you to do this through the MYO2 website but you can only pay off a lesser amount. It's a ridiculous system? Why would you not want the money. Trying to ...

Resolved! One off bolt on form

Can anyone help please. I need the link for the form to fill in so I can add a bolt on please.

Resolved! Finished paying phone contract. Help!

So my iPhone XR has been on a 12 month contract. I've just finished paying off the monthly payment for the phone and says it's now settled(I'm still paying for my tariff) Do I have to ring o2 to cancel the direct debit for the phone contract itself? ...

Why does O2 make life so hard???? PAC Code impossible

I havew recently moved to O2, I have a Vodafone PAC Code, i cannot enter it anywhere online and the PAC switching form has had a 405 Error for 2 weks! I will be moving back to Vodafone as it is impossible to actually get O2 to take my PAC Code Have t...

Resolved! sim

my contract ended. I want to keep the phone and just have sim only, I only need 4GB. the tariffs Im offered are all £20 + but sim only is £10 - what is the difference? and how do I just change to sim only

Resolved! PAC transfer time

Hi,I received my SIM card yesterday and I provided the PAC at the time of ordering the card. How long does it take for my old number to be restored to my new SIM?