Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Iphone 12 Pro Max Delay

I requested my Iphone 12 Max Pro 512gb Graphite last week via the O2 website (Feb and there seems to be zero information as to when new stock will arrive. It looks like its going to be several weeks, judging by the rumours I have heard. Is there any ...

Resolved! Billing

I payed my bill two days early (13th feb) when my bill was meant to be today (15th). It’s come up saying overdrawn in my bank even know I have payed it. Can someone help me please on what to do from here

Calls from people on three day my number is unavailable

I have transferred my number from three after managing to leave due to poor network issues. Now whenever anyone from a three number calls me it says my number is unavailable. Its only people calling from three I have this issue with.

Upgrades

I have 2 devices which I can upgrade I want to stop the monthly bill and join them to one with the I phone 12

Resolved! Want to switch me extra offer from Disney+ to Amazon Prime

I want to know why when I chose the plan I wanted it said I could choose between Disney+ and Amazon Prime, but when I called to get it switched from Disney+ I was told that was the only one I could get. I haven’t activated my extra yet.

Resolved! Upgrading.

I’ve had my 02 phone since August 2019. Just looking at the upgrades and it says I can’t upgrade till 2023? What the? I’m used to upgrading every Two years on Three before I came to 02. What’s the deal? What is 02 refresh and why aren’t I on it? Some...

Data

Why is my data not showing up on the my o2 app

Resolved! How to%20get%20help%20paying%20bill%20installments

I spoke to someone before now and I am sure that the person said it be possible to get my over spending on game app on my new phone from o2 and had bad news over spent when DWP lowered my disabled benefits and I am so sorry for the madness and the pe...

Resolved! Hi

Hi i just make a order for one Samsung S21 Ultra 5GI registred all details i pay upfront 31£I LOOK IN MY ACCOUNT BALANCE IS WRITING O2 SAMSUNG ORDER 31£ BUȚ UNFORUNATTLY I DONT HAVE NOTHING NO MAIL NO MESAGGE TO TELL ME YES YOUR ORDER IS OK YOUR PHON...

iPad out of stock but still charged????

Can anyone tell me why o2 are allowing orders through for the iPads even though they are out of stock? I have even been charged £20!

O2

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