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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Will the Disney+ £2 discount be automatically added after free trial ends?

My free Disney plus trial is coming to an end, I have had contradicting answers when contacting o2 so has anyone kept this after the trial and had the £2 discount automatically added or will I need to cancel and re add once removed?Thanks

Resolved! Credit File Referral

Good eveningIt’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.Does anyone know a number for...

Resolved! How do I cancel an order for Apple Watch 7

By the time I get my apple watch 7 stainless steel the Apple Watch 8 will be out … I may as well cancel and wait 10 months … strangely I can’t contact o2 …. Why is that

Resolved! Swapping Sim

Hi I'm looking to cancel my daughters o2 pay monthly contract set up by my husband to a new contract set up by myself (I have the better deal offers). Does my husband need to end the contract he has set up for her before I can give her the new sim? W...

Resolved! Moving Providers

I am currently on O2 but am looking at getting a new phone from a 3rd party website with a contract still through O2 would i be able to move my number across to the new phone? thanks

Resolved! Order details

I ordered the iPhone 13 pro max and I paid the upfront, but after that nothing! No emails or anything! What’s going on!?

Resolved! accessing a bill from feb 2021

Hi can anyone advise how I can access a bill from Feb 2021 - i really need a lost contact number but i am finding the website difficult to use as i can only see my current months bill? TIA x

Resolved! International call

HiU cannot make international calls. What could be the problem?

Volt benefits not showing in my 02

I signed up to Volt on the O2 App yesterday & I am also with Virgin Media for broadband. I have received a speed boost from VM but my monthly data allowance has not changed in the O2 app contrary to expectation. When I try and sign up again it says I...

Resolved! Payment Deferral Help

Hello, I did a payment deferral for this month and then o2 cut my signal and 4G off again. I am now unable to even call the relevant o2 numbers to try and get any help. Is there an email I can contact the team through or anything? CheersAlan

O2

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