Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade sim

I’ve just upgraded my phone. I’m still with o2. I’ve been given a new SIM card. Do I need to use this and if so do I need to then transfer my number? Or can I just put my old one in new phone?thanks.

Resolved! Awaiting Billing Credit

Hi, after a conversation with one of your colleagues on Monday 13.12.2021, about Premium Text messages I had received, it was agreed that my account would be credited with the amount of £6.38. Your text message to me on the same day confirmed that th...

Resolved! Virgin Media Volt

So I signed up with Virgin Media for Broadband, TV and Mobile and they sent me an O2 sim. Im happy with O2 but cancelled my Virgin Media within the cooling off period - they have stated all services including the sim will be disconnected. When I trie...

Resolved! Changing payment details and security question

Hi Can someone please tell me how I cognate the payment details on my pay monthly account. Also, the security question I set when I bought the phone doesn't t work .. how can I get this reset ? Thank you

Resolved! sim charges

I upgraded to the galaxy 21 and am being charged for the sim that came with it and my old number. How do I get rid of the new sim charges?

Resolved! Can’t make or take calls or texts

After temporarily blocking. 12 hours on phone to O2 over the last month they don’t know and don’t care. Shop can’t do it without me me receiving a text to my phone that won’t receive texts. Now what ?

Resolved! Call barred

How do I remove spend cap

Resolved! Switching to o2

I have just received my new SIM card to switch from Three. I am keeping my number. What should I do?

Resolved! Old bills - where have they gone

Hi AllYou used to be able to view old bills up to slightly over a year old. Has this feature now been removed as it looks like I can only see the last three months of bills now?Thanks

I HAVE NEVER EXPERIENCE ANYTHING LIKE THIS IS MY LIFE

I have never experienced such utterly incompetent and frustrating service in my life. I genuinely mean this. I'm not exaggerating.My phone screen smashed and decided to get an upgrade early and pay off my existing bill. So I called O2 to upgrade and ...

O2

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