on 01-12-2021 18:00
Hi, I have confirmed a contract that includes phone and sim at 30£ Monthly. As I received the first bill I noticed the amount changed and increased at £32.01. I would like to understand what is the increase due to.
thanks
on 01-12-2021 18:05
on 01-12-2021 18:05
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
on 01-12-2021 19:21
It could be to cover a few days before the first month to get you in the normal billing cycle @L92 .
What does your bill show the additional amount is for?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
01-12-2021 19:24 - edited 01-12-2021 19:25
01-12-2021 19:24 - edited 01-12-2021 19:25
If you signed up to a Pay monthly deal, your first bill may be a bit higher than you expected. This is because it includes:
https://www.o2.co.uk/help/account-and-billing/your-bill
on 07-12-2021 11:11
Hey @L92 did you find out what caused this higher than expected bill?
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