I took out a contract last December 5 days before Christmas, they said it was due to arrive before the 22nd but still no sign on the 23rd, I called up asking about the delivery which the response was that it wouldn’t be delivered until after new year, due to the phone being a Christmas present I cancelled it, in January they took the first payment which I called up and complained they said it would be refunded and it was I then went on to cancel the direct debit and now it says on my credit score I’ve missed 5 payments on the mobile and the account’s in default.
Does anyone know how I can get this fixed?
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