O2 have messed up my credit score

[Anonymous]

I took out a contract last December 5 days before Christmas, they said it was due to arrive before the 22nd but still no sign on the 23rd, I called up asking about the delivery which the response was that it wouldn’t be delivered until after new year, due to the phone being a Christmas present I cancelled it, in January they took the first payment which I called up and complained they said it would be refunded and it was I then went on to cancel the direct debit and now it says on my credit score I’ve missed 5 payments on the mobile and the account’s in default.

Does anyone know how I can get this fixed? 

[Cleoriff]

@Anonymous 

You need to write or email the credit referral team.

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Anonymous · Accepted solution]

I’ve been on the phone and o2 have said they’ve submitted a form to sort out the error, could take up to 30 working days, hopefully this works

Thank you