Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! opened and damaged box

Im bought a new phone with 3 years contract. Today I received the device, but arrived with broken seal, and opened box, with damaged inner separator.Tried to reach the customer support but almost impossible. O2 website offered some DIY solution, and ...

Resolved! Moved from Three to O2

Currently with Three but received o2 sim card for pay monthly. When ordered o2 sim , gave pac code. My three sim card is still working allowing me to make calls etc. When does will my three sim card stop working so I know when to put the o2 one in or...

Resolved! How do you speak to someone about returns?

Been through the customer service options on the phone a few times and it Just says use the o2 app and hangs up. There is no option I have tried where I can speak to someone?

Resolved! New sim

Ordered new sim only dealIt's 9 days already still waiting on post.Can't call 02Really frustrating

Resolved! sim for wife 4g router

what cost per month for 4g down loads per month

Resolved! Anybody else getting called by 'O2' saying they have been selected for a 40% discount on their bill?

I have been called twice now from a 0330 number saying they are O2 and I have been selected for a 40% discount on the monthly amount I pay for my contract. I don't trust them as its a random number. The second time I was called they sent me a text at...

Resolved! Bought a new phone

Wanted to update my phone so went on to o2 but saw a deal on UNiDAYS so clicked the deal and thought I’d still be logged into my o2. I went through the process and ordered a phone but only now I have realised it’s been put under a different account s...

Resolved! Voicemail

I've managed to block my voicemail I can't seem to find any info on unblocking it and I don't know my pin. Any help would be gratefully received

Resolved! Uswitch

I upgraded through Uswitch and the cost advertised was £39 per month for Samsung Galaxy S21. I've received my phone but on my new contract it says £53 per month. Will the discount be taken off?

Resolved! Spend cap

I can’t purchase anything with my spend w

O2

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