Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238746 Views
  • 2 replies
  • 2 kudos

Resolved! Billing information not correct

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance...

BS1949 by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Hii sir...I need your assistance can you please call me on my number [Personal details removed] i wanna talk to you urgently . I will be very happy if you call me regards monika

Resolved! New O2 sim

Hello, I have my new O2 sim which is great. I can't get anywhere with keeping my old number. All I come across is SIM swap which I don't understand. I am worried by doing the SIM swap I will lose the chance to keep my old number from three.I really a...

waders by Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Resolved! Phone awaiting stock

I placed an order last week to collect in store on 4th December, I have received an email to say it is no longer in stock and its saying it could take 3 weeks now online. The same phone but in a different colour is available to collect from another n...

AC2468 by Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

Hey I wonder if you can help. For info I have been a virgin customer for ages. I was looking though my emails to see that I signed up for 12 months 12gb £8 a month this was around the end of October. Very soon after without me having to activate anyt...

Rnfrds10 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! Changing bank details - including name on account

Can anyone help me please? I need to change the bank details for the direct debit. If i go online it only allows me to change the account number and sort code, and not the account name, but i need to change this as well. It says to "Contact Us" to do...

Resolved! Transferring number without losing monthly plan

I would like to transfer my number to a different provider but also keep my monthly plan on O2. Is there any way to do this and get a new number generated to the o2 monthly plan. I want to be able to transfer my son's number to the o2 plan. Please ad...

3efen by Level 1: Joiner
  • 338 Views
  • 1 replies
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Network congestion

I’m having trouble with data speeds on 4g often not being able to load web pages. This happens in city centres, (Blackpool, Manchester) and places such as Chester Zoo. It also is like that at home. I’ve done a check with the online status checker and...

Photom by Level 1: Joiner
  • 850 Views
  • 1 replies
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Resolved! Customer service

I am leaving 02 due to lack of keeping things up to date and for disconnecting me for a measly 10.50 it's a joke and wen u try call them all I get is goodbye I wudnt recommend 02 to anyone

Resolved! Keeping my number

Hi i am trying to do the online form to move my number over to o2 from giffgaff but it keeps rejecting it saying this message We?re unable to identify & proceed further with your request as the details provided in the form is mismatched on our system...

Pi1 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos