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Device plan settlement figure

Martinhb
Level 1: Joiner
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I have spent a frustating time trying to pay off my Device Plan.

 

A letter I received tells me to phone 202 for the settlement figure but every time i tell the automated system that is what I want they tell me I am asking for something else!!!

 

I can see what the settlement figure is from My O2 but how do I pay the amount I owe if I cannot speak to someone or get the correct option? 

 

Hopefully someone can help me sort this out.

 

Thanks.

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O2Simon
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@Bambino thanks for the tag @Martinhb will private message you regarding this.

 

many thanks

 

O2Simon

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Bambino
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I will tag an O2 online account advisor who hopefully can help you.

@O2nath_ci or @O2Simon can you please assist @Martinhb 

I DO NOT WORK FOR O2



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O2Simon
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@Bambino thanks for the tag @Martinhb will private message you regarding this.

 

many thanks

 

O2Simon

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Martinhb
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Thanks for the private message. I will proceed as you recommend. Thanks.

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