Device plan settlement figure

[Martinhb]

I have spent a frustating time trying to pay off my Device Plan.

A letter I received tells me to phone 202 for the settlement figure but every time i tell the automated system that is what I want they tell me I am asking for something else!!!

I can see what the settlement figure is from My O2 but how do I pay the amount I owe if I cannot speak to someone or get the correct option? 

Hopefully someone can help me sort this out.

Thanks.

[Bambino]

I will tag an O2 online account advisor who hopefully can help you.

@O2nath_ci or @Anonymous can you please assist @Martinhb 

[Anonymous · Accepted solution]

@Bambino thanks for the tag @Martinhb will private message you regarding this.

many thanks

O2Simon

[Martinhb]

Thanks for the private message. I will proceed as you recommend. Thanks.