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No text messages after number port

Robin21
Level 1: Joiner
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Hi all,

 

My number was ported over from Vodafone on Friday 23rd. I can send texts but not receive them, apart from off o2. I've tried everything, turning phone on and off numerous times, SIM card in and out and ended up doing a factory reset. All to no avail. The right number is in myO2. Phone is S10 5G. Calls are fine.

 

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Bambino
Level 84: Resplendent
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@Robin21 Texts are normally the last function to port. If you're still unable to text by mid-morning, speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Robin21 Texts are normally the last function to port. If you're still unable to text by mid-morning, speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.

I DO NOT WORK FOR O2



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