Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay Monthly SIM

A little help please, trying to help my father go through the online process of buying a new SIM, I'm on the phone while he is online. He is not coming from another provider, this is a fresh purchase, so what option should he select when asked for a ...

Resolved! Sim Only

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

Resolved! Overcharged

My usual phone bill is just under £25 a month as i pay for just the sim by itself, to my surprise last month my phone bill came to around £75 and i knew this couldn’t be right because i don’t have any bolt-on’s and don’t buy things with my phone. i c...

MMS receiving - why does the spend cap need to be above £0?

Hey all I want to set a spend cap of £0 on my account as I know I do not want to send MMS or international texts. I however want to be able to receive MMS but apparently this is blocked by setting the spend cap to £0 - even those these are free to re...

Resolved! Repair

Does anyone know how I go about getting my mobile repaired after slight water damage please?

No notification of tariff change or Auto-save

I received an email at 11:37 today informing me 'Hi , Your tariff change is all sorted. You're now on: O2 Refresh Unlimited 24M 25GB.' I last took out a contract in November 2016 for O2 Refresh Unlimited 24M 20GB and myO2 confirms I've been out of co...

Resolved! My bill did not reduce after 24 months

Hi there. I had a 24 month contract which ended in Dec 2020 but my invoice value did not reduce. In fact it went up. How do I request a refund please? Thank you.

Resolved! Tariff Change

Why have I received a text from O2 telling me my tariff change has been completed when I didnt request a tariff change and received no advance warning.

Resolved! Incoming Call from USA shown but didnt receive one

Hi , I have an Incoming call duration 12 minutes showing in my Recents from yesterday but no such call arrived or was answered. My question is will I be charged for that and if so who can I contact in O2 to report it . THanks Gymbo

Resolved! Charged double for changing direct debit date

Needed to change my direct debit date by 4 days from the 24th to the 28th of the month and was told that my airtime plan for next month will be double but she couldn't explain to me why, can someone answer this please.

O2

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