Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120312 Views
  • 27 replies
  • 5 kudos

upgrades

why cant i talk to someone i used to be able to go on live chat talk about upgrades when did this choice go away

norah65 by Level 1: Joiner
  • 172 Views
  • 2 replies
  • 0 kudos

Payment

I am unable to pay due to minimal money because of lockdown covid-19 and I cannot get in contact with anyone to let them know????

Len by Level 1: Joiner
  • 452 Views
  • 4 replies
  • 0 kudos

Auto Save Tariff Changes

Hi, I have received a letter from O2 to inform me that my contract (O2 Unlimited 24M 3GB) has come to an end and i will automatically be switched to the O2 Refresh Unlimited 3GB from next month. It's a cheaper tariff so all good! What it fails to off...

MM70 by Level 1: Joiner
  • 398 Views
  • 2 replies
  • 0 kudos

Searcommunity

Need extension till Tuesday to pay bill can’t get through to payment support

Ellasboy by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Spend cap

How do I go about changing my spend cap since the chat is closed and calls are limited

Daniel93 by Level 1: Joiner
  • 429 Views
  • 2 replies
  • 0 kudos

Number split ported

Just swapped from virgin to O2 but my number has split ported. Cant get through to O2 to help. Switched phone off and on again but hasnt worked

Toria2 by Level 1: Joiner
  • 185 Views
  • 2 replies
  • 0 kudos

Sim card is not working

Hi,Few days ago I've received my upgrade order (new phone and Sim card 5G) but keep getting message on my new phone that simcard is not provisioned. I can't reach o2 customer service and don't really know how to solve this issue. If any one can help ...

Soldek by Level 1: Joiner
  • 347 Views
  • 6 replies
  • 0 kudos

carphone wharehouse

hi, i have been offered a free upgrade as i got my current contract via carphoen wharehouse. I assume if i take the upgrade O2 settle the old contract and there is nothign to pay back to CW?

Richhay by Level 1: Joiner
  • 190 Views
  • 3 replies
  • 0 kudos

money taken out of my account

I have a contract with 02 which I have my monthly direct debit taken out on the 20th pcm. I have noticed this morning on my online banking that 02 has taken £10 on 07.04.20 with the narrative 02 UK PAY & GO? I would like an explanation why this has b...

GBrader11 by Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Next day delivery....

Ordered 2 new items from o2 yesterday got both the contracts through saying next day delivery wait for an email to say they have been dispatched so you can track it. I still haven’t received an email saying it’s been dispatched? Anyone else having th...

C97 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos