Solved: Re: Device plan reset

Ciaranf951 · ‎19-09-2019

I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.

My minutes texts and messages have gone back to my old plan. My device plan still says £881 from the upgrade I went to. But now I’ve cancelled this will this reset so I can re-upgrade?

MI5 · ‎19-09-2019

@Ciaranf951

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-09-2019

@Ciaranf951

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎20-09-2019

Good morning @Ciaranf951, let us know how you get on with this please, and if you need any further help

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

O2

Device plan reset

i want VAT bills

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan