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Data removed

Laurenbrierley
Level 1: Joiner
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on ‎19-05-2020 16:54

on ‎19-05-2020 16:54

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??
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jonsie
Level 94: Supreme
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on ‎19-05-2020 16:57

on ‎19-05-2020 16:57

Are your payments up to date @Laurenbrierley 

Check your postcode for any issues

https://status.o2.co.uk/

Also try cleaning the sim and rebooting your phone

Guide: How can I sort out my network issues? 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Laurenbrierley
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on ‎19-05-2020 16:59

on ‎19-05-2020 16:59

Can someone contact me regarding payment support ?
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MI5
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‎19-05-2020 17:03 - edited ‎19-05-2020 17:04

‎19-05-2020 17:03 - edited ‎19-05-2020 17:04

@Laurenbrierley 

No sorry. We are all customers on here.

How to contact O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to Laurenbrierley
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on ‎19-05-2020 17:04

on ‎19-05-2020 17:04

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Other numbers

Guide: Coronavirus Community Help and Support 


Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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