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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 250583 Views
  • 2 replies
  • 2 kudos

Phone bill

Hello, ive recently had an email saying i have been charged extra which is very unexpected, i rely on my phone frequently and due to the current pandemic i am struggling financially and cant afford to pay the extra amount for my contract. Now when i ...

Change billing date

I would like ti change my billing date as start new job and dont get paid till the 27th and everything i call it tell me to go to tge website yet tge website says to call 202 and all i want to do it change the date of my bill can someone help

Crysta by • Level 1: Joiner
  • 1290 Views
  • 9 replies
  • 0 kudos

temporary number

Hello My son had a temporary number while he ported over to a new provider , I did not notice the payments are still coming out of my account , even though he has switched to the new provider , carphone warehouse Bracknell , assured me this would aut...

Resolved! Disney+

I already have a year's Disney+ susbcription so whilst I'm entitled to the 6 months' free Extra, I obviously don't want to cancell the year's subscription that I've already paid for in full. Does anyone know if I activate the free Disney+ Extra, how ...

heloviki by • Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Bill - time stamp

HiJust wondering if anyone knows why the time stamp on the bill usage breakdown for UK browse and download is often listed as time 0:00:00.I am looking to reclaim some of my data costs from work so will need to provide evidence that the data was used...

LikkleAli by • Level 1: Joiner
  • 542 Views
  • 2 replies
  • 0 kudos

Resolved! Account

Is there away of accessing my account online, without receiving a text on the device? As there's NO SIGNAL IN OR AROUND MY HOME.It's good that you making the accounts safe. But for people who have no signal. You should have another way of accessing t...

Dmoorsman by • Level 1: Joiner
  • 1539 Views
  • 4 replies
  • 0 kudos

Resolved! Disney+

I did the Disney plus subscription through o2 priority. What a mistake that was! The app is not compatible with my TV. And keep getting an error code trying to connect via hdmi. When I view on my phone its tiny. Obviously I dont want to watch it all ...

Melissa1 by • Level 1: Joiner
  • 3602 Views
  • 9 replies
  • 0 kudos

Repayment holiday

I’m trying to contact o2 but can’t get through on any number through the automated service I’m trying to apply for repayment holiday can anyone help

Resolved! Lasevia Limited or Wahoo London Limited

Has anybody else been charged for services that have not knowingly requested from Lasevia Limited or Wahoo London Limited? Seems strange that o2 have not made the community aware that these 2 companies are charging their users for apps or services th...

padraigin by • Level 1: Joiner
  • 13092 Views
  • 14 replies
  • 1 kudos

refund roaming charges

I have been outside the EU since mid-March, to be close to my children during the pandemic. Since then, I have had "Mobile data" and "Roaming" turned off on my Android 10 phone, instead using pocket wi-fi's. Nevertheless, o2 had sent me very large bi...

Colin4 by • Level 1: Joiner
  • 2119 Views
  • 5 replies
  • 0 kudos
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