Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Restrictions on mintues lifted?

I keep reading in the press that free minutes have been made unlimited for those who have limited call minute contracts. I've noticed that I'm very close to going over my 500 minute allowance. Can someone please confirm that there won't be call charg...

Can't call or receive calls

I can't receive any calls or ring out please can you tell me what is going on please kind regards Ken

Unable to make/receive any calls today

Hi I am unable to make or receive any calls today - looks like others have a similar issue today so I guess its a general network issue at the moment?Anyone able to confirm this? thanks

Loss of voice services

I was in the middle of a conversation and suddenly lost voice services on an IPhone 11I have turned off local wifi and have 4G availableI tried dialling out but couldn’t connect to another phone.I also tried dialling into my mobile phone and couldn’t...

Troubles with calling

I can’t seem to call anyone on my device. It just keeps saying ‘calling’ with no sign of it actually calling the person but no sound. Or it says ‘call failed’ I have unlimited minutes and have really good signal so don’t understand why this is happen...

How to speak to O2 call centre

New O2 customer here. I need to talk to a real person. How?

Resolved! Is it possible to swap an 02 refresh tariff?

So I have a couple of lines with 02 and with all this virus uncertainty, I have decided to try and pay off early. Now I remember when I took out the refresh plans, I was also given the option to pay for the devices in say 3 to 12 months but I chose t...

Phone not receiving texts

Hi everyone. I upgraded my phone yesterday, it came with a new SIM for 5g. SIM swap went fine, but I am unable to receive texts. I can send them and make and receive calls but no incoming texts. I've took the SIM out and cleaned it with a cloth, trie...

Can’t make or receive calls

I can’t receive or make calls and this has been the case for 2 days!

Picture message to email

Where do I go to find out exactly why I'm being charged for "Picture message to email" when I've never been charged for that before?

O2

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