Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC Code and Transferring Number

Hello!With everything going on at the moment, how do I get a PAC code, and transfer my phone number from this phone to my new phone?Both phones are with o2.Thank you!

I am struggling to pay my bills

Resolved! Bill increase

Can anybody help - when I signed up to O2 refresh I had a 20% UNiDAYS student code, this was applied for the first month and I paid £10.86 airtime and £47.05 device plan. I have just checked my app and my device plan is still £47.05 but the airtime h...

Resolved! Cant access final bill

Hello, I recently requested and used the PAC code for an O2 number, ending the contract - all fine. Now I have an email "Your O2 bill is ready" but when I log into my O2 account that number is gone and so there is no way of seeing bills anymore I can...

Resolved! Viewing my latest bill

I have just received an e-mail telling me my latest bill is ready to be viewed, but the My O2 account will not give me access to view it. To be truthful the O2 websitre is a nightmare to get into at the best of times, it's not customer friendly at al...

Order cancelled still arrived

An order for a tablet was confirmed that they had cancelled but arrived today

Resolved! No service

Recently ported my number from Vodafone to O2 and haven’t had any service since. It’s been 15 days as they’ve told me to wait 7 working days for it to fully complete. They’ve recently disconnect and reconnected the number and that hasn’t worked eithe...

Upgrade

Hi I've upgraded to a new s20 from a s8 2 days ago how long does it normally take?

Resolved! Adding insurance

I wanted to know how i can add on insurance to my pay monthly phone ?

Resolved! Can't sim swap!!

I have upgraded my tablet to a phone for my daughter. I can't do the sim swap as I dont have my old sim card and I can't get to speak to anyone on the phone. Any ideas??

O2

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