Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! poor customer service lies and more lies

decided to upgrade promised delivery for monday then tuesday then wednesday then friday and yes then promised delivery for saturday. spoke to customer service everyday. i have tried to cancel my upgrade several times so i can go to the 02 shop and ge...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos


I went online to discuss cancelling my current contract. How come I have been waiting for 20 Minutes just looking at this screen...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Over 209 calls today

Hi, i have had over over two hundred calls today from people saying I had called them. I know I have not called them. i rang 02. They told me that they are aware of a fraud and would add my number to the list. my problem is what do I do next. Options...

BobbyK by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! No 4g

I am on a sim only deal and my phone which is a HTC One M8 will only pick up H signal at most,I have been advised that it is to do with o2 frequencies and different bandwidth that some handsets does not get 4g spectrum in UK. Is it true that you can ...

MS58 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! refurbished 5s and new sim

I bought a refubed 5s and was sent a sim that the advisor told me would be mu old number. It arrived and it didnt work. I went back to my dead old 5c and managed to get the sim out and have now put it in my new phone. It is working but I cant get hol...

Resolved! keeping my old number

I have a monthly SIM only contract which is still running. with O2. I have set up a new contract with a new phone on a monthly contract basis for next 24 months and would like to keep my old number but understand that you cannot do that if you are on...

clare by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bank name change

Hi how do I change the name of my bank account that I want the payment to come out of ? Many thanks