Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transfer number from one o2 contract and cancel it to another o2 contract.

Hi. On the 5th of may, I spent around 30 minutes talking to one of your service agents asking her to cancel one of my contacts (officially ended on the 4th) and transfer the phone number to my other phone contract. After explaining what I wanted seve...

O2 Customer Service Atrocious during COVID19

I appreciate that under current conditions staff have been furloughed and O2, like all operators, are operating on reduced staff numbers, but I would expect with current technology and networking, O2 could still provide something of a service to its ...

Imei number

How do I see the imei number of my phone when it’s broken and I can’t turn it in? Can anyone help?

Moved from address and lost my device and sim

O2 wont send a replacement sim out to me to my current address and I can't access my previous address for safety reasons. The retentions advisor I spoke to was working from home and wasn't very clear on the process from here. She told me to order a b...

Resolved! Visual voicemail

I recently got the 100Gb sim (unlimited calls and texts) 12 month contract for £20 as I was out of phone/sim contract but now my visual voicemail doesn't work anymore.I have tried the dialled 1750 and turned my VM on but still nothing!I have tried se...

Resolved! Data control

Hi, is it possible to temporarily switch the data on and off from my account?I manage this account for my son and I'd like to be able to restrict his usage easily like I can for broadband.TIA.

Stolen data

I have had all my data stolen. How do I stop this..

Disney +

Hi,I am a pay monthly customer who is already subscribed to Disney + outside of O2.I subscribed directly with Disney via pre order.Apparently I can link my Disney & O2 accounts and get £2 off my airtime bill?How do I link these accounts?

Free number

Hi, I just wanted to know if this number is free 0203 538 2665 ?As I have unlimited calls and unsure if I would be changed for calling it.Thank you .

Resolved! Upgrading

Hi, I've finished paying my device plan last month and I can upgrade. I'm thinking of upgrading my phone this month. My contract resets each month on the 14th and I pay the bill on the 28th of each month. If I upgrade now will my dates change or do I...

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