Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! useless website

I'm going around in circles on this impossible web site, how do i contact someone about returning an accessory item. For a communications company its so disapppinting that a navigatable website can't be constructed, its so badly thought through. I've...

Resolved! Disney + Offer

Hi There, I am new to O2 and received an email about the Disney + offer with the £2.00 per month off your plan even if you are an existing Disney Customers, as I am. How do I get the discount that they refer to, as the only option I have is £5.99 sub...

Late Payment

Sadly due to the effects of the pandemic I have been laid off and I am unable to pay my bill which has had all calls diverted to payment line and the data cut off.This as you can imagine is hindering my job search.The tedious thing is it not able to ...

Resolved! Upgrade my contract

I want to upgrade my contacts

Resolved! Prime Video - Subscription Cancellation

Morning all, I have just renewed my sim only contract which i do when the 'extra' runs out. last time i got 3 months prime video, which was fine as i done this over chat, this time i have 6 months prime, but i cant remember where you can go to so tha...

Resolved! £50.78 has been taken out of my account but I’m not sure what for

I’ve paid my bills for this month therefore I can’t understand why this has been taken out of my account

Resolved! Staff Friends and Family Discount - SIM Only

Hi there, I want to take out a SIM only monthly contract. I'm looking at the 100GB unlimited deal you have for £20 per month. I have a freind who works at O2 - is it still possible to have the staff friends and family discount applied to the SIM only...

Direct debited twice

I tried finding a solution to this but couldn't find one in the previous posts.So I bought a pay monthly SIM last month and opted to have a direct debit set up.When the payment got deducted I noticed that I had been charged £20 twice by direct debit ...

Resolved! livechat

How do i log on for a livechat conversation

Resolved! Late fee charge

Hi,I have been charged a late fee, after being told I wouldn’t be. Tried paying for my bill but the app kept crashing. Issue with using the app was persistent, had no choice but to call in.Finally managed to speak to someone after explaining why my p...

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