Swim swap no text messages

Mournedoc · ‎17-05-2020

Swapped my SIM one week ago my number has moved to my new sim for voice calls but I still can’t get or send text messages. Any ideas.

Bambino · ‎17-05-2020

@Mournedoc Apparently text messaging is the last function to get enabled, and sim swaps have been running very slowly during the current crisis. All you can do is keep rebooting your phone, and your texting ability will eventually come back. If it doesn't you will have to call customer service.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

MI5 · ‎17-05-2020

@Mournedoc

If using an iPhone, check your number in Settings >Phone >My number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-05-2020

Hey @Mournedoc has your sim swap fully completed now or are you still having problems?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Swim swap no text messages

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable

How do I cancel a order