Re: Data removed

Laurenbrierley · ‎19-05-2020

I’m in a 24 month contract and my data has been removed from my account and I’m unable to use the Internet ??

jonsie · ‎19-05-2020

Are your payments up to date @Laurenbrierley

Check your postcode for any issues

https://status.o2.co.uk/

Also try cleaning the sim and rebooting your phone

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Laurenbrierley · ‎19-05-2020

Can someone contact me regarding payment support ?

MI5 · ‎19-05-2020

@Laurenbrierley

No sorry. We are all customers on here.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-05-2020

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Other numbers

Guide: Coronavirus Community Help and Support

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

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O2

Data removed

E Sim and physical Sim

Bill

Bank details

How to cancel contract if never activated sim?

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