Solved: Re: Data not working - Page 2

Alexander · ‎20-09-2019

Just got a new phone and transfers the sim over and when I go to use my data it just doesn’t work, and yes I do have data to use. Would appreciate some help

EmilieT · ‎20-09-2019

@Alexander @stacie_20 @Nicks1984 I've checked on my end and got some advice just now, would you please be able to try turning your phone off and on again, or switch over to airplane mode and back off again, and let me know if that helps?

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stacie_20 · ‎20-09-2019

yes it worked!!!! thank you :)

MI5 · ‎20-09-2019

@MI5 wrote:
1st thing to try is a simple reboot of the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Nicks1984 · ‎20-09-2019

Hi,

Just had a text saying my tariff change is complete. The mobile data started working after this.

Nick

Alexander · ‎20-09-2019

I tried everything but turning airplane mode and i did that and it worked... Thanks lol

EmilieT · ‎20-09-2019

@stacie_20 @Nicks1984 @Alexander Thansk for the confirmation guys, good to hear it's all working now

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Stan2022 · ‎10-01-2022

Same here. I tried everything and still cannot have data outside our home wifi.

Francy · ‎06-10-2022

Same here. It is annoying since I am paying for it… even if it is a one time technical problem I don’t want this to happen again. I might have to change to another operator.

Francy · ‎06-10-2022

It is not working at all for me.

Janwwms · ‎04-08-2023

I have this problem too. Tried EVERYTHING you can think of but would appreciate it if anyone can help if they’ve had the same problem? Please.

O2

Data not working

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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