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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Processing order

Hello, I have an o2 contract and have done for years. I have placed an order for an Apple Watch to add onto my account, the credit check part went through, but spoke to someone online and they advised it’s not done, I have received some documents in ...

jack1997 by • Level 1: Joiner
  • 622 Views
  • 1 replies
  • 0 kudos

3 different direct debits?

Hi all, I have 3 direct debits coming from O2 every month. One is the bill I am emailed every month, this is what I am contracted and expect to be paying to O2. This, I assume, covers my device plan and my airtime plan. I then have two further direct...

Snapnall by • Level 1: Joiner
  • 629 Views
  • 2 replies
  • 0 kudos

Resolved! My phone died a week ago

My phone died a week ago when I was going on holiday. I ordered a new phone on Saturday 24/06 which arrived today 26/06. I cannot use it because it did not come with a USB c plug. I have ordered a plug which will arrive tomorrow. O2 keep sending me s...

Resolved! my bill

I wish to speak to someone about my latest bill.

Pass4rogg by • Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Resolved! New customer

So I checkouted out online put in my PAC code and put my trade in Device. I’ve put my sim in my phone and no number transfer, also I got no links or information about recycling my phone, and apparently going on o2. Recycle my phones not in catalogue,...

Lewwy by • Level 1: Joiner
  • 944 Views
  • 5 replies
  • 0 kudos

Data doesnt work

I'm new,my data doesnt work,still got 9gb

Sheila83 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Resolved! refund

hi you charged me today with 10£ while i'm not in the uk for more than month and i'm not sure when i'm back i'll not use calls.sms or internet . so i hope you refund me

aiman by • Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Unable to make or receive calls

Hello, I'm hoping someone may be able to offer me some advice. When I call another phone, I have the dialling screen but no sound. The phone I'm calling will ring and can be answered, but they can't hear anything. I have the dialling screen and no so...

Resolved! Upgraded

Iv seen a upgrade on the app for 10gb and free Disney for 3 months for £5 a month but the screen won't open

Resolved! Activating new sim

Hi, I have lost my.old sim and need to activate my new sim but I don't have my old phone to receive the activation code?

Alex2323 by • Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos
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