Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 229466 Views
  • 2 replies
  • 2 kudos

Resolved! I would like to buy an esim

I have tried to contact support to purchase an esim in addition to my o2 phone and nano sim , this is for another phone so I can get additional data and coverage , but it seems impossible to get o2 to send one out ?? They keep telling me they will se...

Dave_abz by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! Claiming tablet

Hi I am needing an invoice for my purchase so I can claim my free tablet as agreed when I took out the contract

Resolved! Multiple phones for family - buying data

I pay for 4 phones (monthly) which my family use. My own "My O2" app is linked to just one number. When my son runs out of data I don't seem to be able to work out a way of giving me access through my app to pay for a top up. Would he be able to pay ...

Resolved! Mobile phone direct

I purchased a phone upgrade from mobile phone direct on the 7th January to be delivered on the 8th via DPD.the delivery driver must have fancied a new phone though because the phone never turned up, no proof of delivery was recorded I just received a...

Noj by Level 1: Joiner
  • 558 Views
  • 1 replies
  • 0 kudos

Resolved! discount

Hi, I’m just wondering if get discount as I work the the NHS? Thanks 

Resolved! Payment for bill in pending with no confirmation and o2 now threatening me saying I haven’t paid

Hi guys, I paid my bill on the 1st feb, thought it went through as it usually does (paid on the app for the first time). Got a text today from o2 saying it’s overdue and they will be stopping usage and putting a £6 late payment fee on my account. I l...

Kall08 by Level 1: Joiner
  • 2366 Views
  • 3 replies
  • 0 kudos

Resolved! Direct debit change

Hi I got an Email a few weeks ago from o2 saying they were changing my direct debit to a different company . The payment went out today to Telefonica is this correct or a scam

Eia by Level 1: Joiner
  • 2757 Views
  • 3 replies
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Resolved! O2 won't port my old number

I took out a new monthly contract with O2 on 20th January, 13 days ago. The O2 sales assistant got a PAC code from GiffGaff and put in the request to port my old number. I have had two online chats, a conversation back at the O2 shop, endless reassur...

mary_gg by Level 1: Joiner
  • 1277 Views
  • 7 replies
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Resolved! O2 deducted money from my account for no reason

Last month I was furious because my money was deducted and my plan was not renewed. I cancelled the rolling plan and went back to big data that I can control. Just this morning my money was deducted again. I really find this fraudulent because last m...

Ruth23 by Level 1: Joiner
  • 1398 Views
  • 5 replies
  • 0 kudos