Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! migration over to 02

Hi Recently I have been migrated from Virgin Mobile to 02. With my Tarrif staying the same £8.21. however when I open my 02 app and look under tarrif it says £23.46 speaking with 02 yesterday it takes 48 hours for the migration to complete is this co...

messages on iphne stopped

not receiving messages on my iphone since one week; I am travelling so I initially changed settings so that mobile data was off but wifi was on: Normally, I expect to receive OTP and other messages: However; im not receiving any messages even when I ...

Resolved! Debt Relief Order

Hi - currently having a nightmare getting consistent advice from O2. If anyone can help, that would be really appreciated. I am now in a Debt Relief Order (DRO) and the handset loan has been included in the DRO. I am up to date with payments and have...

Resolved! Applied for contract

Hi I applied for a contract on the 28th may but still cannot log onto my o2 to check progress, also paid £30 upfront cost, and had all my legal documents but still have not heard anything

Resolved! End contract early without upgrade

Hi my daughter got a new phone about a year ago. I am still paying for her old monthly contact with O2. I am trying to cancel it now but it’s only giving me an upgrade option for £87.

O2 HAS MADE AN ERROR ON MY CREDIT FILE

I used to have 3 lines under my account, including the number ending in 895 as well as an Apple Watch. In December 2022 I wanted to leave O2 due to the poor network coverage in my area and I called O2 to check whether that would have any impact on my...

Resolved! Upgrade

Hello me and my mum upgraded ours phones due for delivery today BUT DPD said 02 requested them back BUT 02 are saying there's nothing on the system to say they asked for them back? Happened to anyone else before?

Resolved! Rolling sim is still not activated

rolling sim is still not activated

Resolved! Problem

I have phoned o2 4x times on the last 2 days, each time on hold to referrals team for 1.5 hours or more being told “I’m first in line” and never spoken to anyone. I received an email saying “We're unable to identify & proceed further with your reques...

sim activation without SMS

hiO2 sent me a new sim, we live somewhere where we can't receive or send text messages so I had to drive to the nearest town to try and activate the sim. When I got there I couldn't get anything to send.Called 02 (after 55 minutes getting through) wh...

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