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Data gone after number porting

Anonymous
Not applicable
Hi, this is my first post on the forum, I have only been an O2 customer for a few days. Today my phone number was ported from Virgin mobile to O2 which has been successful but when I log in to My O2 it says I have used up all my data. I am on a tariff with 5GB data with a free 15GB data bolt on, before the porting I still had loads of data available and had only used 5.4GB according to the data usage screen on my phone. I do hope someone can help me with this, 'tis a puzzlement to be sure! Thanks in advance, Charlie.
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Martin-O2
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Registered:

Great to hear your data reappeared @Anonymous! And welcome to the community slight_smile

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