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Data confusion

melly1991
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on ‎17-02-2016 23:35

on ‎17-02-2016 23:35

Ok my contract has 500mb of data a month. I've just gone on the My O2 app and it says I've got 0mb left which I thought was strange as my data has been off and then when I look at my tarrif it's saying I have unlimited data! I'm so confused, help!

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Cleoriff
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on ‎18-02-2016 07:15

on ‎18-02-2016 07:15

The app and PC was the same for me. Showing the correct tariff...

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gmarkj
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‎18-02-2016 08:00 - edited ‎18-02-2016 08:02

‎18-02-2016 08:00 - edited ‎18-02-2016 08:02

jsut checked on the web version, and saw this...

 

 

 data.jpg

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
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on ‎18-02-2016 08:03

on ‎18-02-2016 08:03

apologies for the size - not great at picture manipulation...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎18-02-2016 08:08

on ‎18-02-2016 08:08

All my accounts showing correct in app and web.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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paulbacon
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on ‎18-02-2016 08:40

on ‎18-02-2016 08:40

App now showing correct usage for me
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Cleoriff
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‎18-02-2016 08:44 - edited ‎18-02-2016 08:45

‎18-02-2016 08:44 - edited ‎18-02-2016 08:45

@paulbacon wrote:
App now showing correct usage for me

The updating glitch strikes again @paulbacon Good job you didn't go mad trying to use up all your unlimited data

Smiley Very Happy

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MI5
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on ‎18-02-2016 08:47

on ‎18-02-2016 08:47

Maybe it was just the O2 "overnight" thing again.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎18-02-2016 08:51

on ‎18-02-2016 08:51

must be, as mine is now also back to normal (800Mb left out of 1Gb)!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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on ‎18-02-2016 09:08

on ‎18-02-2016 09:08

Back to normal again for me too this morning. Shame slight_frown

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎18-02-2016 09:14

on ‎18-02-2016 09:14

@jonsie wrote:

Back to normal again for me too this morning. Shame slight_frown

They give...they take away....tongue

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