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melly1991 · ‎17-02-2016

Ok my contract has 500mb of data a month. I've just gone on the My O2 app and it says I've got 0mb left which I thought was strange as my data has been off and then when I look at my tarrif it's saying I have unlimited data! I'm so confused, help!

Cleoriff · ‎18-02-2016

The app and PC was the same for me. Showing the correct tariff...

Veritas Numquam Perit

gmarkj · ‎18-02-2016

jsut checked on the web version, and saw this...

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gmarkj · ‎18-02-2016

apologies for the size - not great at picture manipulation...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎18-02-2016

All my accounts showing correct in app and web.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

paulbacon · ‎18-02-2016

App now showing correct usage for me

Cleoriff · ‎18-02-2016

@paulbacon wrote:
App now showing correct usage for me

The updating glitch strikes again @paulbacon Good job you didn't go mad trying to use up all your unlimited data

Veritas Numquam Perit

MI5 · ‎18-02-2016

Maybe it was just the O2 "overnight" thing again.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎18-02-2016

must be, as mine is now also back to normal (800Mb left out of 1Gb)!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎18-02-2016

Back to normal again for me too this morning. Shame

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎18-02-2016

@jonsie wrote:
Back to normal again for me too this morning. Shame

They give...they take away....

Veritas Numquam Perit

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Data confusion

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bolt on

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spend cap