on 10-11-2024 15:10
I received a text saying if renew your bundle before 9:11:24 and we’ll give you 100GB free . I did this but I haven’t received it.
on 10-11-2024 17:00
It is often applied and used before your base data but if you're sure you don't have it you need to call 4445 and sort it with O2.
on 10-11-2024 17:55
on 10-11-2024 17:55
There is some discussion about this @sandramc40 here :-
1OGB Extra Free! - O2 Community
https://community.o2.co.uk/t5/Discussions-Feedback/1OGB-Extra-Free/m-p/1747607#M134615
I would have expected you to receive a second text when your bundle renewed saying that we have added your bonus data. 👍