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Extra data not applied

sandramc40
Level 1: Joiner
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I received a text saying if renew your bundle before 9:11:24 and we’ll give you 100GB free . I did this but I haven’t received it.

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MI5
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@sandramc40 

It is often applied and used before your base data but if you're sure you don't have it you need to call 4445 and sort it with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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There is some discussion about this @sandramc40 here :-

 

1OGB Extra Free! - O2 Community

https://community.o2.co.uk/t5/Discussions-Feedback/1OGB-Extra-Free/m-p/1747607#M134615

 

I would have expected you to receive a second text when your bundle renewed saying that we have added your bonus data. 👍

 

 

 

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