Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! COMPLAINT BREACH OF HUMAN RIGHTS

Hi i had an operation on my throat this week as a matter of urgency. I now cannot talk for two weeks... your gurus cannot read... they keep telling me to CALL IN! O2 have mistakenly taken out £162.94 TWICE in two weeks! I have the email transcripts w...

Complaint| poor customer service

Someone told me 02 customer service is better so decided to use o2 what a nightmare experience. bought pay as u go s7 edge (order no:ms-650503249) asked for proof of purchase, went to store they asked to go to CHAT service they will help , more than ...

Resolved! Does a new phone come with a new number ?

I am buying a second phone on my account but I don't want to migrate my existing number onto the new phone, I want to have a new phone number. Does a new phone come with its own phone number ? Thanks in advance

Resolved! Hi

I want leave 02 number and pay month stop. I alredy term 24 moth. Please now stop. I dont want next month pay agian. Thanks Ance

Losing faith with O2

I am beginning to lose faith with O2. I have been a customer for well over a decade now and used to think the customer service was the best of any utility company I'd dealt with. But recently the standards have seriously slipped. The staff in store a...

Resolved! Downgrading

How do I go about downgrading my tariffs? I pay £45pm for 5GB of data and unlimited texts and calls on an iPhone 6s Plus but I just don't need all that and could do with saving a bit of cash since my contract still has another year on it.

Resolved! Cancelling contract

Hey My dad currently pays my 02 refresh contract. the device plan is £10 per month and airtime is £20 per month. I have 12 months out of 24 left on my contract. If i wanted to cancel my contract is it true i would just pay the device plan e.g. 12 x 1...

Resolved! Contact

I'm overseas and have been trying to contact you for days but there is a 30min wait time. My mobile data is not working due to my new phone I ordered and have not yet collected. I wont be able to collect for at least 2 weeks more. Please can you reac...

Resolved! Pay Monthly Contract Phone

I bought an iphone in August, and due to just turning 18 I didn't have a credit rating so I paid £246.99 outright (which they keep and refund 3 months later after you've been keeping up payments)I have just received my phone bill which says -£194.83,...

Resolved! transferring my number

i would like to transfer my old giff gaff number to my new o2 pay monthly number, how do i do that??

O2

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