Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade eligibility expired

Was disconnected several months ago because I missed a device payment, paid the reconnection fee to have my services reinstated, but now several months down the line I want to upgrade but it says my upgrade eligibility has expired and now my only upg...

Resolved! Cancellation

Hi I hope you can answer a question for me. I'm have been on a pay monthly contract which was started on 7th January, I'm able to upgrade from 23rd december and have currently £15 left to pay on my phone. However I've decided it would be cheaper to k...

Cant View Bill Or Access O2 App

Spoke to customer services and they asked me about my phone and pc and said I should try a different web browser and blamed edge. So I downloaded chrome but guess what, still get an error saying no information available. As for the app, week three an...

Resolved! No Signal

I am assuming it just my area but over the past year the signal has been dropping from almost non to non at all. Can anyone tell me if they are working in the ST21 6NT area. The days of being able to live without a mobile signal are gone - you ever t...

Resolved! 64055 number SMS scam

It's 3.39 AM and I've just been woken by an unsolicited SMS message from 64055 saying - "FreeMsg: Thank you for subscribing to FunPortal for £4.50 per week from FunPortal until you text STOP to 64055. HELP? 01183244333"I most certainly have not subsc...

Resolved! Problem/Error on My O2 and My O2 bussines site

Hello,I transfer/migrate My O2 number from Pay as You Go to Pay Monthly - Small Biz 34, after them My O2 account don't work good. When I login to My O2 bussines in bussines site I get messenge:No services availableYou don't seem to have any services ...

Resolved! iPhone upgrade combined with a sim only deal on a 12 month contract

Hello, I desperately need some help; My current pay monthly contract is due for renewal, but, I have to change it to a sim only deal, costing no more than £10 per month, inclusive of VAT. O2 representative on live chat offered meSim onlyUnlimited Tex...

Resolved! can't get through to anyone to make complaint - payg phone charges me for privilege and can't help

Find it most frustrating that i have an issue with O2 which i want to complain about and resolve, yet as a payg customer, your website suggests I ring you and keeps charging me when i do.... then they say they can't help.the how do i complain link al...

Resolved! my o2 does not show all my bills i pay

hello i have three phones my sons husbands and mine but only one of the bills show up on my 02 account how do i look at the other two please help.

So many mistakes .....

Not sure what to do at this point or where I currently stand so please bear with me while I explain what has happened in the past week - it's long! Any advice appreciated please I took out a 24 month contract in 2013, after this ended my device was p...

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