Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 25 replies
  • 5 kudos

Resolved! Refund As Goodwill

ERRICK CHHOI|Account: |Number: HiI'm using ur excellent O2 services for ages n I've other O2 account as well in my familyI recently noticed that I've been charged £22.50 for using premium services n textI would like to say that I've never ever used s...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! End of cotnract

Do I need to cancel my debit order with my bank now that me contract has expired??

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! phone dropped only has scratches insurance claim?

unfortunately I dropped my new HTC one. it fell out of my pocket while cycling. it has a few dents and chips in the corners now. it works fine. it is fully insured with o2, so is it possible to make a claim and get a replacement?I am a bit of a perfe...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Losing faith with O2

Is any one really losing faith with O2 and seeing that the service is getting worse and not better. I've with O2 from the start even before it was O2 (bt genie) I even got my home phone and broadband and I have always been happy,with them. Then they ...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

4g in Northern ireland?

I was on the o2 website there and it says trial 4g, "we are giving a 90 day happiness guarantee" I checked what cities are presently covered and which ones will be available by the end of the year.But theres no sign or mention of Northern Ireland.I c...

Resolved! Does Credit Expire? Or are there hidden charges when roaming?

I have Talkalot PAYGo and just a regular (not smart) phone.I spend most of my time in Thailand coming to UK twice a year, topping up about £20 each trip. I always kept a healthy credit of about £70.....When in Thailand I just put the phone and SIM in...

jacko by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! My number no longer works?

I've been working in South Africa for a while now on contract and only been back in the UK very briefly. Somewhere along the line I misplaced my mobile but have since found it again... My problem is that I had about 40 Pounds airtime on it still BUT ...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Moving to Spain - what to do?

Hi, just wondering if there was anyone who knew a bit more info. about this than I do... I'm moving to Spain in under 3 weeks and I have 3 months left of a 24 month contract with my iphone 4S. I expect I'll have to pay off the remaining contract, whi...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Problems with upgrading Pay Monthly to Refresh

HiJust wondering if anyone can help me.On he 5th August I paid £250 to come out of my Pay Monthly contract and take up one of o2's Refresh deals. I ended up sending the phone back under the 7 days cooling off period and O2 says they received it back ...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos