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can't get through to anyone to make complaint - payg phone charges me for privilege and can't help

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Anonymous
Not applicable

on ‎16-12-2016 16:02

on ‎16-12-2016 16:02

Find it most frustrating that i have an issue with O2 which i want to complain about and resolve, yet as a payg customer, your website suggests I ring you and keeps charging me when i do.... then they say they can't help.

the how do i complain link also refers to webchat - who tell me they can't help.... they say call up by phone - so i do and am charged again for them to tell me they can't help.

 

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MI5
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on ‎16-12-2016 16:06

on ‎16-12-2016 16:06

Try emailing and explain that no one will help you
complaintreviewservice@o2.com
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎16-12-2016 16:06

on ‎16-12-2016 16:06

Try emailing and explain that no one will help you
complaintreviewservice@o2.com
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎16-12-2016 16:13

on ‎16-12-2016 16:13

thanks.

 

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MI5
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In response to Anonymous
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on ‎16-12-2016 16:18

on ‎16-12-2016 16:18

Good luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎17-12-2016 12:28

on ‎17-12-2016 12:28

Anything we can help with or does it involve charges? Another route to explore would be Googling the email address orf the CEO O2.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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