Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237013 Views
  • 2 replies
  • 2 kudos

Manage my details - cannot change address

So a colleague at work is moving house and needs to change the address on his account. He logs into My o2 (website, not app - can't do it in the app as I have just checked) and clicks on the 'manage my details' link on the right. When you scroll down...

main page.jpg change address.jpg manage phone.png change payment details.jpg
gmarkj by Level 66: Unequalled
  • 7874 Views
  • 7 replies
  • 0 kudos

Customer care

I have been using the sim only deal where I get the 2GB data and unlimited minutes and texts for just over £20 per month. I was recemntly informed that Vodaofne are offerring 10 times as much data for £10 per month with cashback. I feel cheated that ...

Anonymous by Not applicable
  • 2708 Views
  • 6 replies
  • 0 kudos

Changing payment date charge?!

So a few weeks back I contact O2 in regards to changing my payment date so that it matched with my payment date, I thought all was well, HOWEVER today I have found out that my account is due by £92 (£30 device plan £30 airtime) so I was expecting aro...

Anonymous by Not applicable
  • 5372 Views
  • 14 replies
  • 0 kudos

Resolved! 0800 111 6121

Just missed a call from this number as im in work but does anyone know who it is? becuase i have no outstanding balances as i always keep ontop of payments.

Anonymous by Not applicable
  • 13663 Views
  • 3 replies
  • 0 kudos

using your phone abroad

I recently used the facility for roaming whilst in New York for 4.99 a day. Dont waste your money the service was appalling you'd be better of just going to a coffee shop to use the wifi. As for getting in contact with o2 to complain well!!!!

Anonymous by Not applicable
  • 1828 Views
  • 4 replies
  • 0 kudos

Resolved! Change tarriff

I have 5GB of data on my monthly tarriff. I am consistently using only around 1GB. I have tried to change my tarriff to what I need which would obviously be cheaper but I am being shown only a recommendation for 8GB. Given O2 gave my usage history - ...

Anonymous by Not applicable
  • 2515 Views
  • 3 replies
  • 0 kudos

Resolved! DPD Tracking number not working?

I upgraded online yesterday and today I was given a tracking number. However this number is not recognised on the DPD website - does anyone know why this would be happening? Thanks

Anonymous by Not applicable
  • 64943 Views
  • 15 replies
  • 0 kudos

Resolved! Cancel my tarriff

I was wondering how i can cancel my tarriff as i have no minutes or calls left and i want to renew it so i can get more..thanks

Anonymous by Not applicable
  • 1350 Views
  • 1 replies
  • 0 kudos

Resolved! Texts, character limit and MMS

Hi guys,Ok, bear with me as I'm a tad confused.So, a while back we were talking about how a text gets turned into an mms if it's too long. That happened to me a couple of times, so i switched MMS off. Then a text would just get cut off if I went over...

gindygoo by Level 25: Hard Hitter
  • 4163 Views
  • 8 replies
  • 0 kudos