Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change of name

Hi - I need to change my surname on my account to my married name, please can you tell me how to do this?Thanks

Resolved! Cancellation

I want to end my O2 account, my phone is broken and I cannot call anyone, just end my account before I go to bloody court

Resolved! Contract Change.

I have an iPhone which is at the end of it's contract, but is in my fathers name, which he pays for. I would like to change this to be in my name, so that I pay for it - but also keeping the same phone number.Would anyone be able to help me with how ...

Invalid sim

I have replaced my SIM card for new one as Pay&Go. But is shows is invalid SIM card. What do I have to do ?

Moving to New Zealand

MHi My son is going to New Zealand to work for a year he has a contract with O2 can he use this net work over there or will he need to unlock it to a new sim and how do you do that ?

O2 open iphone 7 Plus

So on the o2 open page when you hover over the list of excluded devices list it says that there are currently no devices excluded from the scheme yet when you click into the link it says the iphone 7 Plus is excluded from the scheme. @Toby are you ab...

SHARER PLANS

HiOur family currently uses 5 mobile phones.My wife's phone is on a refresh Tariff.Our collective bills total £180/mthAll other phone contracts are up this year.All phones need unlimited texts & minutes2 phones need replacing.Are we better using a sh...

4G data problem on pay as you go

Hi I got a pay as you go sim a couple of weeks ago for my galaxy s7, but there seems to be a problem with 4G. Effectively data doesn't work if the mobile connection is set to "2g/3g/4g (auto)" which is the default setting on the phone. I have to chan...

Ive been charged for messaging and 'Things you've bought' over the last six months incorrectly

How can this happen? Trying to speak to someone at O2 must be the single most annoying thing in the world!

New contract details are not showing on my account yet

Hi Firstly I cannot get through to the chat help line tonight - have I been barred!!!!! 2nd On Friday a luvly lad sorted out a new contract for me at a reduced fee. She said it would be online on Sat (25th) so that it would coincide with the end of t...

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