Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Service Hotline Unacceptable Service

Tried to contact O2, yet AGAIN to sort out the Note 7 refund & collection after 4 weeks since an initial request. Called the number at 6pm - got put on hold for 1 hour and then automatically cut off. Called AGAIN at 7pm - AGAIN automatically cut off ...

Resolved! The difference between.....

Finally got to talk to 'live chat' but still a tad exasperated! Can someone tell me the difference between 23336 o2travel and21300 travelon thank you.

Resolved! How to make a complaint

I would like an email address or mailing address to which I can make a formal complaint about O2 and the poor service my husband and I have received as I don't like to use the telephone, and I know I cannot complain to the Ombudsman Service without f...

Resolved! SIM card

A couple of weeks ago I went on live chat to ask how to change my contract SIM for a PAYG SIM, keeping my old number, as I was going abroad. As I had left it late and wouldn't be able to wait for it to be posted out I was told I could go to an O2 sto...

Phone broken, apple said they are not at fault o2 said the same

I have a year left on my contract my phone has died , its a manufactures problem with the apple phone, apple have said they only probide o2 with the phone and is given a year gaurantee. the fault lays on phone provider. my insurance wont give me a ph...

Resolved! Bill

Just returned from canada to a massive bill. Before i left i visited the O2 shop and got them to turn off roaming as I do not use this service. i have literly been billed for sending text message. To get this bill after I have told them to turn off a...

Resolved! Sim Only Default is Ruining My Life

I have recently begun the process of buying a house with my partner and whilst checking my credit I found out I had a default against me for £22.14.I understand that the telecommunications companies are not contractually obliged to tell their custome...

Resolved! want to cancel my phone insurance

how do i cancel my insurance

Resolved! Can't afford to pay

Hi guys, first post Basically, I've never missed a payment in the 10 years or so I've been with o2 but I've recently switched jobs so can't afford to pay on my usual day. I get my bill at the start of the month and the direct debit is set up for the ...

Resolved! Phone Charges on Pay and Go

I havent used my phone today and it has been at home with WiFi but I have been charged £1? Any clues why this might have happened?

O2

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