Solved: Upgrade eligibility expired

Anonymous · ‎19-12-2016

Was disconnected several months ago because I missed a device payment, paid the reconnection fee to have my services reinstated, but now several months down the line I want to upgrade but it says my upgrade eligibility has expired and now my only upgrade option is a sim only tarrif, anyone know why or if it will change?? TIA x

Cleoriff · ‎19-12-2016

Hi @Anonymous. This is a customer to customer forum and we have no access to your account. The only people who can advise are customer services http://www.o2.co.uk/contactus

Best time to call is 8-8.30am

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎19-12-2016

Hi @Anonymous. This is a customer to customer forum and we have no access to your account. The only people who can advise are customer services http://www.o2.co.uk/contactus

Best time to call is 8-8.30am

Veritas Numquam Perit

jonsie · ‎19-12-2016

I'm guessing you will have tobuild up your credit rating again before being allowed to fully upgrade. As said, best advice is to call them.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-12-2016

Going sim only to rebuild your credit worthiness may be your only option for a few months.
After that they may let you upgrade to a full contract but you might also be required to pay an additional deposit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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